Privacy Policy Statement

1. Introduction

We are TNA Solution Pty Ltd, also known more simply as tna. This privacy notice is to let you know how we promise to look after your personal data. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

tna is a world leader in packaging and processing solutions for food manufacturers globally. Our head office is located at:

  • 24 Carter St, Sydney Olympic Park
  • Sydney, NSW 2127
  • Australia

We also operate globally with offices throughout Asia Pacific, Middle East, Africa, Russia, Europe and the Americas. You can find out more about us at www.tnasolutions.com.

If you have any questions or want more details about how we use your personal data, please let us know. See the ‘how to contact us’ section below for all the different ways you can get in touch.

2. Protection of your personal data

Customers, suppliers and business associates are entitled to expect tna to treat their data with due care. tna has developed a privacy policy that is in line with the (European) General Data Protection Regulation (GDPR). tna’s privacy policy is implemented through agreements, rules of conduct and (security) measures. At tna we implement the GDPR throughout our company, it does not matter if your contact us while living in Europe, Asia, Australia the United states or Africa, we apply the same GDPR rights to everybody.

3. Personal Data

tna processes the following data:

  • IP Address
  • Website behavior
  • Data entered in our forms
  • Contact history
  • Name
  • Address data
  • Email address
  • Telephone numbers
  • Account data
  • The company you work for, and your position
  • Other information that you provide to us

4. Purposes

Generally, tna will only collect personal information when it is provided voluntarily by you such as when you fill in a form to subscribe to our newsletters or send a request to tna for information about our products or services. tna processes this personal data for various purposes, such as:

  • Performance of the contracts and agreements with tna suppliers and customers
  • Good and efficient service provision and business operations
  • Performing administrative acts
  • Maintaining contact
  • Customer relationship management
  • Improving service to its customers
  • Billing
  • Collecting funds and taking collection measures
  • Marketing
  • Fulfilling legal obligations
  • Litigation

Although you are able to visit and use the tna website anonymously, if you wish to take advantage of some of the services that are offered through the website then you may need to provide personal information to us (e.g. in our contact forms).

5. Principles

tna only uses personal data on the basis of legal processing grounds. For example:

  • tna may use your personal information for the performance of a contact between you and tna.
  • tna processes certain personal data in order to comply with a legal obligation. In addition, tna is subject to a number of statutory obligations in its business operations, such as verifying the identity of clients in the context of the Money Laundering and Terrorist Financing Laws.
  • If personal data are processed on the basis of permission, this will be requested separately at the moment the data is given to tna.
  • tna Solution may process your personal data on the basis of legitimate interest.

6. Total overview of personal data collected

Personal data Purpose Legal basis Storage duration
1. IP Address Marketing Consent For as long as there is a business relation with tna.
2. Website behavior Improving service Legitimate interest
3. Data entered in our forms Improving service, marketing Consent, Legitimate interest
4. Contact history Administrative acts Performance of a contact
5. Name Administrative acts Performance of a contact, legal obligation
6. Address data Maintaining contact Performance of a contact, legal obligation
7. Email address Maintaining contact Performance of a contact
8. Telephone numbers Maintaining contact Performance of a contact
9. Account data Performance of contracts Performance of a contact
10. The company you work for, and your position Customer relationship management Legitimate interest.
11. Other information that you provide to us Customer relationship management Consent, Legitimate interest

7. Provision to third parties

tna may exchange personal data as part of its services. tna may use the services of third parties for the aforementioned purposes, such as the IT suppliers of our website and our systems, organizations for archive management, specialized advisors and other service providers, logistics or OEM’s. In this context, personal data will be provided to these third parties. These third parties may only process your personal data for the aforementioned purposes and not for their own purposes. tna only makes use of third party services if they are in compliance with the GDPR.

Also, your personal data may be provided to third parties if tna is required to comply with a legal obligation. This may be the case, for example, with inspections by the Tax and Customs Administration, or other government watchdog agencies. If third parties must or may necessarily have access to your personal data, a processing agreement will be concluded where necessary, in which the agreements will be laid down that guarantee the correct and safe processing and confidentiality of your personal data. This happens in the EEZ as well as outside the EEZ.

8. Provision to other tna member firms and data transfer outside the EEA

Personal data may be transferred across borders to other parts of the tna network or to third parties for the purposes described above. The foregoing may also mean that personal data may be transferred to countries or regions without legislation protecting personal data equivalent to that enjoyed by visitors to the website in their country of origin. In such cases, tna will take appropriate measures in each case, so that in a situation in which such a transfer of data takes place, such a transfer of data will always take place in a way that provides an “adequate level of protection”. This is done by making processing agreements with the third parties involved.

9. How tna secures your data

tna believes it is important that your personal data is protected against loss or unauthorized access. tna has therefore taken appropriate security measures at a level that is necessary in view of the nature and volume of the personal data to be processed. Furthermore all tna employees have a duty of confidentiality and are only allowed to process personal data as required for their work.

tna employs the following security measures:

  • user based access control;
  • multiple factor device authentication;
  • industry leading data and privacy protection services;
  • user authentication;
  • virus and threat detection;
  • live and pre-delivery scanning of documents;
  • public credential leak monitoring.

10. Security breach

Despite all technical and organizational security measures, a breach (data breach) can never be completely ruled out. tna has set up a dedicated email address that allows employees and suppliers to report incidents that may involve a data leak.

You can e-mail our Privacy Officer to report a data breach at: privacy.officer@tnasolutions.com

As required by law, a data breach that could have serious consequences for data subjects is reported to the Privacy Regulator and, if required, to the persons whose personal data are involved in the data breach.

11. How long tna stores your data

tna will not process your personal data for longer than is necessary for the purposes stated in this privacy statement. This means that your personal data will be kept for as long as they are needed to achieve the purposes in question. Certain data must be kept longer, because tna has to comply with legal retention obligations, such as the retention obligation for tax purposes. For a complete list we refer to chapter 6 of this statement.

12. Your rights

At tna we like to be transparent, all the rights you as a data subject enjoy regarding the GDPR are honored by tna. These rights are explained below.

  • Information

    You have the right to be informed of the existence and purpose of processing before your personal data is processed.

  • Access

    You can request access if you think that tna is processing your personal data. tna will then notify you whether or not it is processing your personal data and inform you about the processing(s) for which your personal data is used.

  • Rectification or erasure of data

    If it appears after access that the personal data tna processes of you are not (completely) correct, you can request rectification. You can also ask tna to delete your data. tna will implement this request, unless there are compelling, e.g., legal, obstacles to doing so. tna will inform you about whether or not a rectification or data erasure has been made.

  • Restriction and objections

    You always have the right, due to your specific situation, to object to the processing and to request tna to restrict or discontinue the processing. If there are no compelling obstacles, for example legal obstacles, tna will honor your request. tna will notify you of its decision.

  • Right to object to Automated decision making

    At tna personal data is not subject to automated decision making.

  • Right to Data Portability

    You have the right to obtain and reuse your personal data for your own purposes across different services.

If you wish to exercise your rights, you can submit a request in writing (contact details above) or by email. You can e-mail our Privacy Officer at: privacy.officer@tnasolutions.com

tna will respond to your request as soon as possible and you will receive an answer no later than 30 days from sending in your request.

To identify you with regards to exercising your rights we need certain a copy of your identification card, passport or driver’s license. The following information needs to be blocked (crossed out).

  • State issued ID number
  • Autograph
  • Picture
  • Document number

We also ask you to write the data + the name of tna on the card. The ID card will then look like this:

13. Questions – complaints

If you have a question or a complaint about the processing of your personal data by tna, please let us know. tna will respond to your question or complaint as soon as possible, but at latest within four weeks.

14. National Data Protection Authority

You also have the right to lodge a complaint with your national privacy regulator, in the country you live in.

    15. Changes to the privacy policy

    tna may amend this privacy statement at any time with the latest revision made on the 1st January 2019. New versions are always published on the website. tna recommends that you periodically review this statement to ensure that you are kept informed of any changes.

    16. How to contact us

    If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please pick the one you would prefer to use:

    Email: privacy.officer@tnasolutions.com
    Telephone: +61-2-9714-2300
    Address: 24 Carter Street
    Sydney Olympic Park
    N.S.W. 2127
    Australia