Aftermaket & Technical Service Manager

Location: Mexico
Work Type: Full Time
Date Posted: 21 September, 2021

About the Role
tna is looking for an Aftermarket & Technical Service Manager who will be responsible for providing proactive leadership and direction to the After Market Sales function, Logistics & CS and Technical Support Team, ensuring the target sales to customers is provided in a timely manner.

This role will also be responsible for driving and supporting the aftermarket sales to meet and exceed branch financial targets.

This position is based at Queretaro – Mexico, reporting to the General Manager for Latin America.

Key responsibilities 

You will be responsible for, but not limited to:

1. Manage the activities of and provide support & coaching to the Technical Support Team including resource planning, work scheduling and delegating tasks.
2. Manage and drive aftermarket sales (spare parts, service contracts, on demand labor) to meet and exceed financial targets.
3. Ensure all staff management processes are completed as per tna requirements and meeting all deadlines – including but not limited to performance reviews, salary reviews, recruitment, learning & development initiatives.
4. Ensures the Technical Support Team are actively contributing to and coordinating with the Project Team to install and deliver projects on time, in accordance with all specifications and within budget.
5. Drives customer satisfaction up within technical team – through minimizing downtime, increasing machine performance, great support and reduced response times.
6. Engage in the life cycle and on-going maintenance of equipment with Technical Support Team, ensuring invoice details are provided to Finance within due timeframes.
7. Coordinate information and prepare and present reports on a weekly, monthly and ad-hoc basis as required.
8. Build and maintain strong, long-lasting customer relationships through direct contact and on-site visits.
9. Contribute to the identification of prospective clients / additional client requirements and notify the appropriate Sales Team through joint customer visits with Sales Managers.
10. Actively promote tna Aftermarket portfolio (eg Service Contracts, Upgrades, Spare Parts Kits etc…) to our customers.
11. Manage Logistics & Customer Service Team.
12. Actively promote correct usage of service platforms (eg. P3 and D365 for Field Service).
13. Manage optimum utilization of technical resources to support our customers needs.
14. Manage Product Trials and completes installation & machine commissioning in accordance with the client’s specifications and layout documentation.

Desired Knowledge, Skills and Experience

Qualifications:

• Qualifications in mechatronics, mechanical or electrical engineering, electrical trade or other relevant field

 Work Experience:

• Minimum of 10 years servicing experience with a broad technical background of electronic and mechanical equipment.
• Previous experience managing & leading staff preferably in a manufacturing environment is advantageous.
• Previous experience in managing Aftermarket P&L.
• Able to deal with and resolve conflict and develop staff across multiple sites.
• Exposure to the manufacturing industry (specifically food & beverage or packaging) is advantageous.

Skills & Abilities

• Able to develop, build and maintain strong relationship with customers, management, co-workers, and suppliers.
• Ability to lead and build an effective and collaborative team.
• Able to problem solve & make decisions in line with organisational philosophies and practices.
• English language proficiency, written and verbal.

If you are interested in working with a highly talented team within a culture built on innovation, then apply now or email your resume to [email protected]