Technical Service Engineer

Location: United States
Work Type: Full Time
Date Posted: 27 September, 2021

The Company

How would you like to work with an Australian Founded, Multiple award -winning International Organization with offices around the world? With the Head office in Sydney, Australia, tna are an innovative and successful integrated packaging & processing solutions company with over 14,000 system installed across 120+ countries.

Click on www.tnasolutions.com to learn more about the organization.

This position is primarily responsible for carrying out product trials, installations, commissioning, maintenance and ongoing service and support to clients, of tna manufactured equipment.

Key Responsibilities & Duties:

1. Manage Product Trials and complete installation & commissioning in accordance with the customer’s specifications and layout documentation, whilst meeting the timelines
2. Provide routine maintenance and planned servicing of tna equipment in accordance with service agreements and schedules
3. Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of tna equipment
4. Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes.
5. Escalate any issues early to the Aftermarket & Services Manager, for a timely resolution
6. Communicate the benefits of Service Agreements to customers and assist the Sales Managers’ in formulating the Service Agreement as required
7. Promote the value of tna’s original spare parts and upgrades to our customers
8. Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
9. Attend to customers’ requests for technical assistance:
10. Proactively visit key customers in your region and build strong professional relationships with your customers
11. Reports on all service visits and technical issues each week by completing the required steps in D365
12. Support and collaborate with the Aftermarket & Service Managers and Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received
13. Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
14. Document all equipment in storage and update it regularly. Together with the Manager, decide what needs to be discarded.
15. Represent tna at trade fairs, exhibitions & networking events (including some weekends)
16. Upwards of 80% travel, at short notice, both locally and overseas, including some weekends
17. Be a team player, and assist your peers as and when required

Desired Knowledge, Skills and Experience

Qualifications

• Qualifications in mechatronics, mechanical or electrical engineering, industrial electrical trade or other relevant field

Work Experience:

• 5-6 years servicing experience with a focus on installation, repair and testing of electronic and mechanical equipment
• Experience in a field engineering role, dealing with mechanical, electrical and software issues is considered highly
• Exposure to the FMCG manufacturing industry (specifically food and packaging) is advantageous

Knowledge:

• Working knowledge of current market trends and competitors
• Fully competent in industrial electronic & power theory and schematics
• Industrial software programming Understands PLC / PC

Skills & Abilities:

• Mechanical Aptitude, methodical and well organized
• Ensures a collaborative approach and is able to seek and listen to feedback
• Self-motivated and driven, able to work unsupervised
• Ability to seize opportunities to cross sell tna’s services
• Identification with tna values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
• Able to handle multiple time sensitive projects, be flexible and work accurately & efficiently under pressure
• Able to develop, build and maintain strong relationship with customers, to ensure long term service opportunities
• Able to problem solve & make decisions in line with organizational philosophies and practices
• Bilingual with English language proficiency, written and verbal (if applicable)

Other:

• Valid Driver’s License and own reliable vehicle
• Valid passport with a minimum of 6 months until expiry
• Upwards of 80% travel, at short notice, both locally and overseas, including some weekends

To be considered for this role:

You must include a resume highlighting the required skills/experience, as well as your achievements in the above core responsibilities.

Unfortunately, we are unable to consider applicants who do not include this information.

If you are interested in working with a highly talented team with a family culture built on innovation, then please email the above details to [email protected] before COB 5^th November 2021.