Technical Services Engineer

Location: Sydney, Australia
Work Type: Full Time
Date Posted: 29 July, 2021

The Company
How would you like to work with a multiple award-winning International manufacturing company with offices around the world? tna is an innovative and successful integrated packaging & processing solutions company with over 14,000 system installed across 120+ countries. tna design and manufacture high-speed packaging, distribution & processing equipment for the food industry.

Be a part of a values driven family organisation with presence across the globe. An excellent workplace culture that puts people first, with employee benefits including flexible working arrangements, market competitive salaries, regular salary reviews, birthday leave, and many more. We believe in rewarding members for hard work and have a robust reward and recognition program.  A great opportunity to work with a highly engaging, passionate and fun team.

With our growth plans, we have a great opportunity for a Technical Services Engineer reporting to the After Markets Services Manager and will be based in our Sydney Olympic Office, NSW.

 About the Role
The Technical Services Engineer role will be responsible for carrying out product trials, installations, commissioning, maintenance and ongoing service and support to clients, of tna manufactured equipment.

Specific Responsibilities:

• Manage Product Trials and complete installation & commissioning in accordance with the customer’s specifications and layout documentation, whilst meeting the timelines
• Provide routine maintenance and planned servicing of tna equipment in accordance with service agreements and schedules
• Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of tna equipment. Build strong professional relationships with your customers
• Communicate the benefits of Service Agreements to customers and assist the Sales Managers’ in formulating the Service Agreement as required
• Promote the value of tna’s original spare parts and upgrades to our customers
• Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
• Support and collaborate with the Aftermarket & Service Managers and Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
• Document all equipment in storage and update it regularly. Together with the Manager, decide what needs to be discarded.
• Represent tna at trade fairs, exhibitions & networking events (including some weekends)

Skills, Qualification and experience

• Qualifications in mechatronics, mechanical or electrical engineering, industrial electrical trade or other relevant field
• Disconnect/Reconnect certification
• 5-6 years servicing experience with a focus on installation, repair and testing of electronic and mechanical equipment. Understand PLC/PC
• Exposure to the Manufacturing industry (specifically food and packaging) is advantageous
• Good customer relationship skills including excellent written and verbal communication skills
• Upwards of 80% travel, at short notice, both locally and overseas, including some weekends
• Valid Australian drivers license

If you are a highly motivated and a driven individual and Technical challenges are your passion  then apply now or email your resume to [email protected]

In order to be considered for this role applicants must have permission to work in Australia.

Please note that only shortlisted candidates will be contacted. At this stage, we are not considering introductions from agencies.